How do I manage my subscription on iOS and Web?

iOS: Open the Dream Machine app, or navigate to http://dream-machine.lumalabs.ai/, tap your profile picture in the bottom left corner, then navigate to the Subscription tab just below your username. Tap the lightning icon labeled "Upgrade" to view the available plans (if on iOS). If you are using web, simply press the "manage subscription" or "upgrade" buttons.
Here, you can:

• Upgrade or change your plan by selecting a different tier.

• Cancel your subscription using the button at the bottom of the screen.

• See how much time remains on your current plan if you choose to cancel early.

• You can also view your current credit balance and the date when your credits will refresh each month.
  
  

How do I change the subscription on my current account?

You can upgrade, downgrade, or cancel your subscription directly from the app or web:

• In the App: Tap your profile picture in the bottom-left corner, navigate to Subscription, and tap the lightning icon to view or change plans.

• On the Web: Log in to your account, click your bottom left profile photo, and select Manage Subscription to make changes.

All subscription changes take effect immediately if upgrading, or at the end of your billing cycle if downgrading.

Web: Subscription tiers and credit allowances

Dream Machine offers five web subscription plans:

Web Monthly Plans:

• Free Plan
  Limited usage to images only, 720p resolution, non-commercial use, watermarked.

• Lite ($9.99 USD/month)
  Includes 3,200 Credits per month, high-priority generations, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High Priority, Non-commercial use only.

• Plus Plan ($29.99 USD/month)
  Includes 10,000 Credits per month, high-priority generations, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High Priority, Commercial use allowed, No watermark.

• Unlimited Plan ($94.99 USD/month)
  Includes 10,000 credits per month for fast mode, unlimited relaxed generations, highest priority, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High Priority, Commercial use allowed, No watermark.

• Enterprise Plan
  Includes 10,000 credits per month for fast mode, unlimited relaxed generations, high-priority generations, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, Commercial use allowed, No watermarks, Input/output data excluded from training.

  Please contact us for information about pricing.

  
  

Web Yearly Plans:

• Free Plan
  Usage limited to images only, 720p resolution, non-commercial use, watermarked.

• Lite ($83.92 USD/year)
  Includes 3,200 credits per month, high-priority generations, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High Priority, Non-commercial use only.

• Plus Plan ($251.92 USD/year)
  Includes 10,000 credits per month, High-priority generations, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High-priority, Commercial use allowed, No watermark.

• Unlimited Plan ($797.92 USD/year)
  Includes 10,000 credits per month for fast mode, highest priority, unlimited relaxed generations, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High Priority, Commercial use allowed, No watermark.

• Enterprise Plan
  Includes 10,000 monthly credits for fast mode, highest priority, unlimited relaxed generations, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, Commercial use allowed, No watermarks, Input/output data excluded from training.

  Please contact us for information about pricing.

All prices are in USD and do not convert to other currencies.

Relaxed Mode

Unlimited and Enterprise Plans have unlimited number of generations - after you run out of fast credits, you are automatically switched to Relaxed Mode where you can continue to create endless generations. Please note, that generations in Relaxed Mode may take longer to process.

Visit Dream Machine Pricing for full details.

iOS: Subscription tiers and credit allowances

Dream Machine offers four iOS subscription plans:

iOS Monthly Plans:

• Free Plan
  Usage limited to images only, non-commercial use only, lower priority in the generation queue.

• Lite ($9.99 USD/month)
  Includes [3,200 Credits per month], high-priority generations, Ray2 Access, 1080p images, 720p, High Priority, Non-commercial use only.

• Plus ($29.99 USD/month): Includes [10,000 Credits per month], high-priority generations, Ray2 Access, 1080p images,
  720p, 1080p videos, Upscale to 4K, High Priority, Commercial use allowed, No watermark.

• Unlimited ($94.99 USD/month)
  Includes [10,000 credits per month for fast mode] unlimited relaxed generations, highest priority, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High Priority, Commercial use allowed, No watermark.

  
  

iOS Yearly Plans:

• Lite
  ($95.90 USD/year) (20% off).
  Equivalent to $7.99/month, includes 3,200 credits per month, high-priority generations, Ray2 Access, 1080p images, 720p, High Priority, Non-commercial use only.

• Plus ($287.90 USD/year, 20% off)
  Equivalent to $23.99/month, includes 10,000 credits per month, high-priority generations, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High Priority, Commercial use allowed, No watermark.

• Unlimited ($911.90 USD/year, 20% off)
  Equivalent to $75.99/month, includes 10,000 credits per month for fast mode, unlimited relaxed generations, highest priority, Ray2 Access, 1080p images, 720p, 1080p videos, Upscale to 4K, High Priority, Commercial use allowed, No watermark.

  
  

• Note: Enterprise plan is not available on iOS platform.

Unused credits do not roll over to the next month.

All prices are in USD and do not convert to other currencies.

How do credits work, and how are they used?

Credits are the currency used for generating images and videos in Dream Machine.

• Photon: Each image generation costs 4 credits, and images are generated in batches of four, costing 16 credits per batch.
  
  

• Ray1.6 720p: 5 seconds: 80 credits

• Ray2 720p: 5 seconds: 160 credits, 10 seconds: 320 credits 

• Ray2 1080p: 5 seconds: 170 credits, 10 seconds: 340 credits

• Ray2 Flash 720p: 5 seconds: 55 credits, 10 seconds 110 credits

• Ray2 Flash 1080p: 5 seconds: 65 credits, 10 seconds 130 credits

• Audio: No credits are used for creating audio.
  
  These prices are per video

  To generate a single image or a single video please go to the Ideas page. You can select between 1 or 2 videos to generate at a time, selecting 2 will cost double credits per video set.
  
  Note: Unused credits do not roll over to the next month.

Upscaling Pricing

• 720p to 1080p 5s = 10 credits

• 720 to 2160p 5s = 20 credits

• 1080 to 2160 5s = 10 credits.

When do my credits refresh, and how can I check my balance?

Your credits refresh on the same date each month based on your subscription start date. To check your current credit balance:

• Tap your profile picture in the Dream Machine app.

• Go to the Credits section, where you can view your remaining credits and the date of the next refresh.

If you run out of credits before the refresh date, you can upgrade your plan for additional credits or wait for the monthly reset.

What payment methods are supported?

On iOS, payments are processed through Apple’s in-app purchase system. You can use any payment method linked to your Apple ID, including:

• Credit/debit cards

• Apple Pay

• Other payment methods supported by Apple.

On Web, payments are processed through Stripe Checkout. You can use any of the following payment methods supported by Stripe:

• Credit/debit cards

• Bank payments

• Cash App Pay

Stripe provides a secure and flexible checkout experience for all web-based transactions.

Why was my payment declined?

Common reasons for declined payments include:

• Insufficient funds in your linked account.

• Your payment method is not up-to-date (e.g., expired card).

• Connectivity issues with Apple’s in-app purchase system (if using the iOS app).

To resolve the issue, update your payment method in your Apple ID settings, ensure your card is valid, and try again. For further assistance, contact Apple Support if on iOS, or Stripe support if you are on web.

How do I request a refund?

Refunds for iOS subscriptions are handled through Apple Support. To request a refund:

• Visit reportaproblem.apple.com and sign in with your Apple ID.

• Locate the purchase you want a refund for.

• Select the item, choose a reason for the refund, and submit your request.

• Apple will review your request and notify you of the decision.

Refunds for web subscriptions are handled via Luma. To request a refund on web:

You can request a full or partial refund for any subscription tier within 30 days of its initiation or renewal by contacting us at support+web@lumalabs.ai.

The plan must be unused or mostly unused, please note that your subscription will be terminated once the refund is processed.

If you accidentally signed up for the wrong plan (e.g., annual instead of monthly), we can switch you to the correct plan and refund the price difference.

Can I change my subscription mid-cycle?

Yes, you can upgrade or downgrade your subscription plan anytime directly in the app:

• Tap your profile picture in the bottom left corner of the Dream Machine app.

• Go to the Subscription tab and tap the lightning icon (if on iOS) or the button labeled "Upgrade" (if on web).

• Choose the new plan you want.

If you upgrade, the new plan takes effect immediately, and you will be charged a prorated amount based on the time remaining in your current billing cycle.

If you downgrade, the change will take effect at the end of your current billing cycle, and you will retain access to your current plan until then.

Do you offer student or educational discounts?

We are dedicated to supporting students and educators who are looking to integrate Luma AI into their learning and creative processes.

We provide schools, universities, and online AI courses with a 30% discount. Hosts also enjoy a free Unlimited Tier.

Additionally, we offer an Affiliate Program where you can earn 22% on every sale made through your referral, including credit top-ups, for the customer’s first year! https://lumalabsai.partnerstack.com/

What happened to my old Dream Machine account?

Your old Dream Machine account, payment plan, and generations have been fully migrated to the newest version of Dream Machine. Here’s what you need to know:

• Generations: All your previously created images and videos can now be found under the "Ideas" section of your account in the app or on the website.

• Payment Plans: Your old subscription plan has been converted to the new credit-based system, matching the equivalent credit value of your previous plan. For example, if you had a higher-tier plan, you will now receive credits and benefits based on the equivalent Plus or Unlimited plan.
  
  You can access everything as before, but with the new and improved tools offered by this updated version of Dream Machine.