How do I update my email address or account information?
To update your account information (name, or username) on the web platform:
Click your profile photo in the bottom-left corner of the screen.
Navigate to the Manage Account section.
Edit your name, or username by typing in the new information.
Click Update Account to save your changes.
Note: You are unable to change your account's email address, as sign-on occurs via Single Sign-On (SSO).
What if I forgot my password?
Your Dream Machine account uses single sign-on (SSO) access tied to your email address. If you previously had a Dream Machine account, your credentials have been ported over. Simply sign in using the same email address associated with your account—no password recovery is required.
For new users, you can create an account by signing in with your email address. If you encounter any issues:
For web-related assistance, contact support+web@lumalabs.ai.
For iOS-related assistance, contact support+ios@lumalabs.ai.
Can I merge multiple accounts?
At this time, merging multiple accounts is not supported. Each account is tied to a unique email address, and data cannot be combined across accounts.
If you have multiple accounts and wish to consolidate your assets:
Download your content manually from each account.
Delete duplicate accounts that you no longer need.
How do I delete my account?
To permanently delete your account on the web:
Click your profile photo in the bottom-left corner of the screen.
Navigate to the Manage Account section.
Scroll down and click the red button labeled Delete Account.
Confirm your decision by following the on-screen prompts.
Important:
Deleting your account is final.
All data, including generated images, videos, and account information, will be permanently removed.
There is no way to recover a deleted account, so please proceed with caution.